Phased reopening of Augustine House Library – Updated for Phase 2
In line with Government advice and University guidance, we are planning how we can best reopen Augustine House Library and what services we can offer while adhering to social distancing and health and safety guidelines. Key to our plans is ensuring the safety of all our users and our staff. Our strategy is to start small and safe, build confidence, test processes, and expand our services.
After a successful first phase of reopening, on 3 August, we have now launched our Click and Study service. This will allow you to book a study space or computer within Augustine House.
What services are currently available?
All services in the Library will initially be open by appointment only and the building is closed for all other services. There is currently no access to the library book shelves.
You will need your smartcard to enter Augustine House. If you have lost or misplaced your smartcard, you will need to make arrangements for a replacement:
- Students – please contact the i-zone directly who will be able to provide further instructions on payment and delivery of your replacement Smartcard.
- Staff – visit the staff smartcards page for details.
We now have four main services available: –
(1) Click and Study
The Click and Study service makes provision for a limited number of bookable computer desks and study spaces in Augustine House available for essential work, research or study to CCCU students.
We have started by opening up the study spaces, PCs, Macs and printing facilities on the Ground floor, to build confidence, test processes and increase availability on the other floors, as we move forward. Read Introducing Click and Study for details of the available study spaces.
The study spaces are to be used for individual study and will be 2 metres apart from each other. Social distancing will be in place throughout. Computer desks and study spaces can be booked for:
- morning sessions from 10:00 – 13:30
- afternoon sessions from 14:00 – 17:30
- both sessions but note that all spaces will be unavailable between 13:30 and 14:00 for cleaning.
Study spaces can be booked up to two weeks in advance. You will require your smartcard to access the building.
There is currently no access to the library book shelves. If you wish to consult library material whilst you’re studying please remember to book your items in advance by Click and Collect.
Read Introducing Click and Study for more details.
(2) Return items or keep them until 28 September
If you are returning to University in September, please hold onto any books you currently have out on loan and return them to the Library when you’re back on campus. We have further extended the due date of all library items (including Document Delivery) you have on loan. You won’t have to return your items until 28 September. So you don’t need to worry about fines for late returns.
If you do want to return items, you are currently able to book a ten minute slot to return your books at Augustine House between 10:00 – 17:30 (Monday – Friday).
If you need to return an i-borrow laptop or a larger item from curriculum resources, that are unsuitable for self-service machines, please get in touch via email email@example.com.
We have also contacted final year students who will not be returning to the University in September with an option to send their books back to us using Freepost. Please email us at firstname.lastname@example.org so we can check eligibility and send the details through to you.
(3) Click and Collect
We currently provide a contactless Click and Collect service to make the physical books, DVDs and Curriculum Resources held at the Augustine House Library available for essential work, research or study. You’ll be able to collect items between 10:00 and 17:30 (Monday – Friday) by appointment only.
You will need to:
- Place a reservation for the items you need using LibrarySearch. You can only place reservations on items that are showing as available at Augustine House or Drill Hall Library.
- Wait to receive a confirmation by email that your items are ready to collect.
- Book a time slot in advance of your visit.
- Arrive at the start of your pre-booked slot with your Smartcard
- Pick up your items from the reservation pick up point
- Borrow them using the self-service machine
Unless you have also pre-booked a study space through the Click and Study form, you will not be permitted to stay in the library after collecting your books.
Read Introducing Click and Collect for more information
(4) Scan and Deliver
This new service will enable the ordering of digitised scans of journal articles and book chapters from the Augustine House print collection where copyright rules allow. You can request:
- One article from any one issue of a journal of which we only hold a print subscription
- Book chapter or 10% of a work which we only hold in printed form
- One article of a UK national newspaper which we only hold in printed form (You can check on LexisLibrary Newspapers UK to see if the article is available online https://www.lexisnexis.com/uk/legal/news/)
Read Introducing Scan and Deliver for more information
Frequently Asked Questions
Why can’t I browse books?
At the moment, Public Health England have advised that books should be stored away for 72 hours until the risk of virus transmission has been mitigated. If the book shelves were open, we would not be able to identify the books that users touch when browsing. To keep staff and students safe, we are therefore offering a Click and Collect service as an alternative. In the next months, we will be working on when we can best reopen our shelves while adhering to health and safety guidelines.
What hours will the Library be open?
We will initially be open by appointment only with reduced hours of 10:00- 17:30, Monday to Friday. We will look to extend opening hours over the coming weeks, depending on demand and staff availability. Check our opening hours page for details.
What facilities are available whilst I’m studying in Augustine House?
A full list of the available facilities can be found on the Introducing Click and Study blog.
What safety and hygiene measures are in place?
The health and safety of our users and staff is our top priority.
The site requirements needed before we can launch these services include:
- Certification that the building is safe to reopen for agreed, controlled activity within safe occupancy levels for a small core of staff.
- Risk assessment and safety tests sign-off for the proposed activities (including arrangements for social distancing, physical protection including Perspex, cleaning and hygiene regimes, digital infrastructure set-up, and book quarantine measures).
- Consultation with required staff about their return to work (to ensure they can travel safely to work premises; have caring arrangements in place for dependants; to take account of shielding arrangements etc.)
We are working closely with the University Health and Safety Officers to ensure we are providing a safe space.
These will include a number of health and social distancing measures, including:
- regular cleaning protocols, with all surfaces, including the self-service borrowing and returning facilities, thoroughly and regularly cleaned.
- providing hand sanitising stations.
- hand soap in toilets, with posters showing how to wash hands thoroughly.
- social distancing measures with signage indicating safe spacing in queues.
- all returned items stored away for 72 hours until the risk of virus transmission has been mitigated.
To prevent the spread of COVID-19 and reduce the potential risk of exposure to the virus, consider the following questions:
- Have you returned from any overseas country within the last 14 days
- Have you had close contact with or cared for someone diagnosed with COVID-19 within the last 14 days?
- Have you been in close contact with anyone who has travelled within the last 14 days to any overseas country?
- Have you experienced any cold or flu-like symptoms in the last 14 days (to include fever, anosmia, cough, sore throat, respiratory illness, difficulty breathing?
If you answer yes to any of the above questions, then please do not leave home. Please ensure you follow the gov.uk guidance on self-isolation.
What if I need support when I am in the library?
You can contact us by:
- Phone: 01227 922352
- Email: email@example.com
- Or via the phone at the Library Point. We will provide instructions.
When will the Salomons Institute Library re-open?
Work is going on behind the scenes to look at safely providing access to other University buildings. We will keep you updated.
When will the Drill Hall Library re-open?
The Drill Hall Library has been running a Click & Collect service since the 6th July. See http://campus.medway.ac.uk/Coronavirus.html for details.
What are the phases of reopening Augustine House?
Our phased reopening plans are:
Phase 1: Limited opening hours. Click and Collect and Scan and Deliver services to help you get hold of printed items held in the Augustine House and Drill Hall Libraries. Self-service book returning facilities available. You cannot come into the library to browse the books, use the printers/photocopiers/scanners, use the study spaces and computers. Library staff working on increasing provision of digitised material for the start of the new academic year.
Phase 2: Study spaces, PCs, Macs and printing available with appropriate social distancing measures in place – for example, prescribed routes, reduced seating. We have developed a Click and Study booking system for study spaces.
Phase 3: Increase study spaces, if possible. Access to book shelf, if safe to do so and re-open our face-to-face Library Point.
We aim to have this in place before the start of the new academic year.
We will provide more updates as we move forward. Demand is likely to be high in the first days of re-opening. We know you will appreciate reopening the library is a significant challenge under current circumstances and with fewer members of the library team on site. We appreciate your understanding and patience while we adapt to the changes we need to make.
Since we closed the Library buildings in March, we’ve continued to provide online access to resources and services to support teaching, learning and research. All of these services and resources will continue to be available. Please see our https://www.canterbury.ac.uk/library/supporting-you-during-covid-19/supporting-you-during-the-COVID-19-crisis.aspx for guidance.