Introducing Click and Collect
We are providing a contactless Click and Collect service between 10:00 and 17:30 (Monday – Friday) by appointment only to make the physical books, DVDs and Curriculum Resources held at the Augustine House Library available for essential work, research or study.
You will need to: –
- Request your items using LibrarySearch
- Wait for the email to confirm that your items are available to collect before booking a collection time slot.
- Book a collection time slot once you receive this email.
- There is currently no access to the library book shelves so you cannot browse the books
You are able to book a study space including PCs and Macs. See Introducing Click and Study for details.
You will be able to reserve items available on the shelf at the Drill Hall Library for collection from Augustine House.
The Salomons Institute Library at Tunbridge Wells is currently closed so you won’t be able to request material from that stock.
Augustine House is conveniently situated for journeys by car. Although there is no parking at Augustine House there are several public car parks nearby.
How do I use the Click and Collect service?
Click and Collect reservations are made by logging into LibrarySearch. After logging in, carry out a search for the items you’re interested in. On the results screen you will always see a ‘Place Reservation‘ button alongside the item details but at present you can only place reservations on items that are showing as ‘available’ at Augustine House or the Drill Hall Library.
We regret that it is not possible to request material which is currently on loan or which has recently been returned, these items will be stored for 72 hours until risks of virus transmission have been mitigated.
When the requested item is ready, you will receive an email to your University email address confirming that it is available and giving you further instructions for collection.
Book a time slot for the day and time you’d like to collect your items once you’ve received your email notification.
You will need to bring your smartcard to enter the building and borrow the items that you have requested. The books you will borrow will be due on 28 September, as at present all library loans are due on that date. However, nearer the time we will extend the due date or re-instate our auto-renewal system.
When will my request be available?
We will aim to make items available for collection within 5 working days of your request being made. If you place a request on a Friday or at the weekend, there may be a short delay if we have a backlog of requests to deal with. If you place a request for an item held at the Drill Hall Library, there may be a delay as courier service between the two sites runs weekly.
Please note that you cannot request more than 10 items at any one time.
We will keep your reserved items at the Reservation Pick up Point for 7 days. If for any reason you cannot book a suitable time in those seven days, but you’d still like to collect the items, email us on email@example.com. If after seven days items aren’t collected they will be returned to the shelves to allow other users to request them.
Demand is likely to be high in the first days of this service being made available. We know you will appreciate reopening our libraries is a significant challenge under current circumstances and with fewer members of the library team on site. We would ask for your patience and understanding if we can’t meet your request as quickly as we would like.
If you have items ready for collection but they are no longer relevant to you, please delete your reservation by logging into LibrarySearch and clicking on ‘My Account‘. This will make it easier for us to have as much material as possible available to all users.
Who can use the Service?
The service is available to all staff and students.
To prevent the spread of COVID-19 and reduce the potential risk of exposure to the virus, consider the following questions:
- Have you returned from any overseas country within the last 14 days?
- Have you had close contact with or cared for someone diagnosed with COVID-19 within the last 14 days?
- Have you been in close contact with anyone who has travelled within the last 14 days to any overseas country?
- Have you experienced any cold or flu-like symptoms in the last 14 days (to include fever, anosmia, cough, sore throat, respiratory illness, difficulty breathing?
If you answer yes to any of the above questions, then please do not leave home. Please ensure you follow the gov.uk guidance on self-isolation.
Reservation Pick up Point
The Reservation Pick up Point will be available from 10:00 – 17:30 (Monday – Friday) by appointment only. To allow more users to access these shelves, we have temporarily moved the Reservation Pick up Point to the Atrium, in the space opposite the i-zone desk. You will need to book a time slot to pick up your reservations.
We have made the self-service borrowing facilities as safe as possible by re-configuring the machines so you’ll no longer need to use the touchscreen to borrow an item. You’ll only need to tap your Smartcard and place the items beneath to borrow them. Please use the hand sanitiser station provided.
To help us safely manage the number of visitors in the Library at one time, the entrance and exit will be carefully managed and you will be asked to follow directional signage to support the one-way flow of users. You may need to join a queue to enable social distancing to take place.
Unless you have also pre-booked a study space, you will not be permitted to stay in the library after collecting your books.
I’ve lost my Smartcard, can I still get access?
If you have lost or misplaced your smartcard, you will need to make arrangements for a replacement before you can enter Augustine House.
- Students – please contact the i-zone directly who will be able to provide further instructions on payment and delivery of your replacement Smartcard.
- Staff – visit the staff smartcards page for details.
Can someone collect my reservations or return items on my behalf?
If you are unable to collect the items yourself, you can send a proxy to collect them. Please complete the form under Can somebody borrow items on my behalf? on our borrowing, returning and reservations page and you will receive an acknowledgement email with guidelines on how items can be collected.
What if I need access to a journal only available in print?
If the journal is only available in print in Augustine House you can request a digitised copy via our ‘Scan and Deliver‘ service.
If the journal is only available in print at Salomons, email the Salomons Library team (firstname.lastname@example.org) to discuss options and alternatives.
What if I need access to a dissertation/thesis?
Unfortunately, in the first phase of re-opening, there will be no access to the dissertations and theses held in Augustine House. British Library EThOS (e-theses online service) holds over 500,000 doctoral theses, many of which can be downloaded instantly.
What if I need access to an item for Reference use only?
If you need access to a book chapter or 10% of a newspaper we only hold in print, you can request a digitised copy via our Scan and Deliver service. Unfortunately, in this first phase of AH re-opening, you cannot access the book stacks nor use the printers/photocopiers/scanners nor the study spaces. Other services and facilities will become available over the coming weeks.