The Library is always looking at ways to improve things for you and is holding an informal feedback session #ShapeOurLibrary on Tuesday 5 March 12-2pm, ground floor of Augustine House to hear your views. As a thank you there will be snacks provided!
Category: FEEDBACK
How are we responding to your feedback – Study space
How we are responding to your feedback – Study Support
“The library services helped me a lot with my studies. I found the help from the Librarians supported me a lot with my assignments”
That’s what one of the 5971 respondents said about study support in last year’s student surveys. There are three main surveys depending on what type of student you are:
- NSS (National Student Survey) open to third year undergraduates
- PTES (Postgraduate Taught Experience Survey)
- PRES (Postgraduate Research Experience Survey)
The feedback from all of them is a vital way that we shape and improve our services over the coming year and create our commitment to you.
This Valentine’s Day – Are you feeling the love or feeling let down?
This Valentine’s Day we offer you the opportunity to write the Library a Love Letter or a Let Down Letter. You can let us know what you love about the Library and what really works for you or let us know what you feel let down by and what we can improve.
Come to the ground floor of Augustine House from 10:00 – 16:00 to take part, you won’t miss us we’ll be near the entrance.
Anyone taking part has the option of being entered into a draw for some Valentine’s Day goodies including a box of chocolates!
How we are responding to your feedback – Resources
Our commitment to you
Questionnaires, surveys, whiteboards, feedback events and even Valentine’s Day letters…
It might seem that we are asking you for your opinion all the time…
That’s because your voice matters to us.
We listen to all the things you say and bring them together as a plan of improvement.
A plan we call “Our commitment to you”.
You can read our full commitment here but for now, here are the highlights…