Have you ever reached the above screen when trying to access an online journal article and thought “well… what do I do now?” Then hopefully this is the blog for you… I’ve put together my top ten tips on accessing Library resources off campus; from troubleshooting browser issues to finding the right links to click on, this guide will take you through some of the common pitfalls and perils and help you access the resources you need when you’re off campus. If you’ve not had much experience with LibrarySearch, you might want to read our top ten tips on getting started first.

(1) Log in – It might sound obvious, but before you start searching, log in to your account. It will make moving across the different online databases much easier.

(2) Use Google Chrome – If you’re working on a PC the recommended browser is Google Chrome. Some online resources are not compatible with other browsers, you might experience some issues with Microsoft Internet Explorer for example.

(3) Using a smartphone? – We have a guide on how to make the best use of your Smartphone for Research. https://view.genial.ly/5d8b86641280a80f49abc9ad/presentation-using-your-smartphone-for-research-copy

(4) Quickly access resources from the results screen – After you’ve carried out a search you can click on the view content button on the results screen to access a journal article. You’ll sometimes be taken through straight to the resource, others will provide the “Full Text Finder Results” window. Look out for the LibKey Instant PDF link for quick access to the resource you’re after. Click on the “Link to CCCU ebook” to access most ebooks. For more information on all the different e-books available check out our blog post.

The blue view content buttons will take you through to the online resources
Click on the View Content button to access online journal articles
Screenshot showing the location of the "LInk to CCCU e-book" by Electronic Access on the result screen.
Click on the Link to CCCU e-book to access the Dawsonera e-books
Screenshot showing the location of the LibKey Instant PDF at the bottom of the results list in the Full Text Finder Results window
Click on LibKey Instant PDF for quick access to .pdf files

(6) Look for OpenAthens or Institutional Login links – If you are unable to access online resources off-campus, you should be aware that some databases may require you to click on the OpenAthens login or an Institutional login link. Check out our OpenAthens blog for more details.

Screenshot highlighting the OpenAthens link beneath the login box on the EBSCO database.
Look out for OpenAthens and Institutional login links if you’re not signed in.

(6) Find Your Organisation – This might be the point where I see must people get stuck accessing resources. On the OpenAthens screen, don’t try and use your CCCU University and password. You need to search for “Canterbury Christ Church University” in the Find Your Organisation box. This will allow you to log in via your CCCU username and password.

Find Your Organisation is on the right hand side of the OpenAthens box
Use the Find your organisation side of the OpenAthens box

(7) Individual databases can have their own rules – With so many databases from so many different vendors, there are plenty of little differences that can become barriers to accessing resources especially when working from home. We have laid out the additional steps you might need to take for most of the major databases in our off-campus access guide. You can find it here:

https://ulms.ent.sirsidynix.net.uk/custom/web/Accessing%20online%20resources%20and%20journal%20articles%20online.pdf

We also hold individual database guides, click on Find Databases and look out for the red Guide (PDF) buttons.

The Find Database Window. Some of the database links have guides available by clicking on the buttons to the right of the links.
Look out for the red Guide (PDF) buttons for further help on individual databases

(8) Ensure you can access .PDF files. For PC users, most e-resources are downloaded as .pdf files, viewable using Adobe Acrobat Reader. It is worth making sure that you have the latest version of this software which is available free from Adobe http://get.adobe.com/uk/reader/.

For Mac users, please ensure that the default pdf viewing software on your Mac is set to Adobe Acrobat Reader and not to Preview (the default pdf viewer which comes with all new Macs).

(9) Browser troubleshooting – If you’re experiencing error messages or the browser isn’t responding try the following steps:

  • Check that your computer browser will accept cookies. In Chrome, go to chrome://settings/content/cookies and ensure “Allow sites to save and read cookie data (recommended)” is activated.
  • Try clearing your browser history. In Chrome, go to chrome://settings/clearBrowserData, set the time range to “all time” and select to clear history, cookies and cached files.
  • Try signing into OpenAthens again (see 6) and see if you can now access the e-resource you require.
  • If you still can’t access items:
    • Try resetting Chrome. Go to chrome://settings/reset, select “Restore settings to their original defaults” and follow the prompts.
    • Try signing into OpenAthens again and see if you can now access the e-resource you require.

(10) Know where to go for help – For help with registration, log-in details and reporting technical issues, contact the i- zone on i-zone@canterbury.ac.uk or tel. 01227 782222.

Your Learning & Research Librarian will be able to help you make the best use of online resources. You can a book an appointment with your librarian through Blackboard.


This blog was adapted from the Accessing online resources and journal articles off-campus: troubleshooting advice guide written by Kate Davies, Learning & Research Librarian for Health & Wellbeing. Access the full guide here:

https://ulms.ent.sirsidynix.net.uk/custom/web/Accessing%20online%20resources%20and%20journal%20articles%20online.pdf