Meet our User Experience Team
We at the User Experience Team have a motto.
It’s quite simple… you may have seen it on signs in our libraries.
It’s…. Just ASK!
And we really do mean it! We’re here to help you.
Can’t find an item on our shelves? – Just ASK
Need help issuing a book? – Just ASK
Not sure how to place a reservation? – Just ASK
Not sure how to photocopy? – Just ASK
We’re the members of the Library that you’ll find at the Library Point in Augustine House and the Salomons Centre Library. We can help you with borrowing, renewing and returning books. We’ll show you how to find items on the shelves or how to place a reservation for an item that’s out on loan. We’ll help you manage your library account and make a start with electronic resources.
We try our best to help you avoid fines, we have automatic renewals on our 4 week and 7 day loans. This means, unless someone else has placed a reservation, you can’t be late with these items. If you do accrue fines, we can advise you on how to clear them. We can also explain if you are eligible to appeal against a fine. We are here to help if you have lost a book, but hopefully this won’t happen.
You can visit us at our service points, or contact us by telephone or email.
Although helping you at the desk is one of our most important roles, there is much more that goes on behind the scenes. Our work is very varied and includes making sure that you can access and borrow all the resources that you need when you need them. This includes organising inter-site loans between our campus libraries, processing reservations for you to collect and looking for any missing books.
We ensure important library information reaches you; from signs, posters, flyers, posting messages on the student news feed and sending information out via our twitter account @ccculibrary. We’ve even been known to write the odd blogpost.
We help visitors and researchers from other universities to gain access to our resources and we can also help you to access collections held at other libraries outside the University.
You may have seen us at the ‘Your Uni’ activity in Welcome Week, where we gave key information and some freebies! It was great to meet you all and remember, now your studies are under way, if you need any help in the library…