Marking and Feedback

Blackboard Ultra

How can I access students’ submitted media?

You can see students’ submissions to Blackboard Ultra Assignments via the Gradebook in your Blackboard Ultra module site (formerly the ‘Grade Centre’):

Accessing student media submission and feedback via Gradebook

See the Blackboard Ultra Assignments guide for staff for more information on accessing submissions, including files attached directly to the submission rather than embedded media, how to set the number of submission attempts that can be made and how to clear an incorrect submission.

Why can’t I play a student’s ReCap media?

Newly uploaded media needs to be processed by ReCap before it can be played.  You will see a holding icon (shown below) while it is being processed.

Showing media still processing

The student guidance advises their media can be embedded in the Blackboard Assignment and submitted immediately, before ReCap has finished processing it, and that markers will be able to play it after ReCap has finished processing it.  Contact the IT Service Desk if you find it is still not playable after an hour or two.

Adding and Releasing Marks and Feedback

Marks and feedback are added in the standard way for any Blackboard Ultra Assignment submission, whether or not ReCap is embedded, by accessing the submission via the Gradebook:

Adding and releasing marks and feedback process

When ready to release the mark and feedback, simply click the Post button next to the student (or students).

Click Post button to release marks and feedback

See the Blackboard Ultra Assignments guide for staff for further guidance.


Supporting Off-Campus Learning

Blended Learning Guidance

A dedicated webpage for Blended Learning guidance has been created to support staff.

Take-Home Exams

A dedicated webpage for Take-Home Exams (revised for 2021-22) has been created to support staff.

Accessing the Learning Platform Suite from Off-Campus

The entire Learning Platform Suite, comprised of Blackboard and all other tools available through it, can be accessed off-campus and from home. Blackboard has an externally available web address meaning that all users can get to the service from their devices (e.g. desktops, laptops, tablets, smartphones) without the need to be on the University’s network and without using the Remote Desktop Service (RDS). The service can be accessed through StaffNet (for staff), the Current Students webpage (for students) or directly at https://learn.canterbury.ac.uk

What you Need

To access Blackboard off-campus and from home you will need:

  • an internet connection
  • a browser that is relatively up to date, e.g. Goodle Chrome, Firefox, Safari, Edge. Please note that Internet Explorer is no longer supported by Microsoft and is therefore not recommended as users may experience issues.
  • your normal CCCU login details (i.e. username and password)

Tip: Google Chrome is our recommended browser as it has proven the most compatible with Blackboard and its tools and is free to download. If you choose not to, other browsers are compatible too but some services may not function properly and support may be limited. Find out more on our Browser Support page.

Where & How to Access each Service

The following links go to pages in the Knowledge Base about each service which explain the best way to access each.

Do Not Use RDS

We discourage staff from using Remote Desktop Service (RDS) for accessing and using the Learning Platform Suite. If used for Blackboard, the following issues could occur:

  • slow or delayed connection
  • clashes with the saving feature in Turnitin, potentially resulting in unsaved grades/feedback
  • peripheral devices not detected or unusable (e.g. headsets, microphones, cameras)

Note: the University’s Virtual Private Network (VPN) servive is fine to use with the Learning Platform Suite.

Training and Support

The Learning Technology Skills Developer offers training that is accessible in a variety of ways:

To find out more about what is delivered and how, please see the individual Learning Technologies training pages:

Additional support and training resources: