Adding an LTI Deep Link to a Blackboard Ultra Module/Course

Please use the following method to add a deep link to an LTI tool, such as SkillsforStudy, to a Blackboard Ultra module/course:

1. in the desired Blackboard module click the + symbol in the location that you want the link to appear, then choose Create

The menu available by clicking on the + (plus) symbol in the Course Content area. The first option is then highlighted for 'Create'.
Clicking the + symbol in an Ultra module/course opens a list of options. Choose Create.

2. the Create Item panel will slide out from the right. Choose Teaching tools with LTI connection

The 'Create Item' panel which displays a list of possible elements that can be built into a Blackboard Ultra module. The fifth option down, 'Teaching tools with LTI connection' is highlighted (underlined).
The Create Item panel, with Teaching tools with LTI connection highlighted/underlined.

3. the panel will change. Here you can configure/enter the details for the deep link you want to add:

  • enter a Title at the top
  • set the Visibility (i.e. whether students can see the link or not, can be changed later)
  • for the Configuration URL, leave the first box in its default state (https://) and paste into the second box the deep link to the desired webpage (e.g.
  • set any other options and the Description as required
  • click Save to finalise
An example of a completed panel, with title, visibility and configuration URL all added. A description has also been added to make students aware what the link is for.
An example of a completed panel, with title, visibility and configuration URL all added. A description has also been added to make students aware what the link is for.

The link will now be created and can be edited by Instructors by clicking on the … symbol to its right at any time. The link appears to all users like in the example below – clicking on the title of the link/item will open a new panel from the right and load the desired content.

An final LTI link as added to a Blackboard Ultra module/course. Users should click the item title to interact with the content. The item will also have an icon to its left, in this example a rocket ship to denote that the item will 'launch' a different tool.
An final LTI link as added to a Blackboard Ultra module/course. Users should click the item title to interact with the content.

Blackboard Ultra Tests using Respondus LockDown Browser

What is Respondus LockDown Browser?

The Respondus LockDown Browser is an applications that enables students to take tests in a controlled Blackboard environment without distrations, unwanted pop-ups, or the ability to load other webpages. It is enabled and used at the discretion of the test creator and is only available on campus. It is not a replacement for in-room invigilation.

Before you Start

Speak to your school’s Digital Academic Developer. Using this application for a test requires some consideration and they will be able to talk this through with you. This also means that they are aware of when your test is taking place (they may ask you to complete a short form) so that support can be put in place if necessary.

How to Enable Respondus LockDown Browser

You can enable the application for use on any Blackboard Test that you create in an Ultra module/course. If you’re creating a new test from scratch choose the + symbol in a module content area > Create > Test. If you’re adding Respondus LockDown Browser to an existing test simply click on the name of the test, or choose the … symbol to it’s right > Edit.

1. On the test Content and Settings page, click on the cog symbol at the top right of the Test Settings overview.

The cog symbol, shown at the top right of the Test Settings area.

2. The Test Settings panel will slide out from the right. Here you can check exactly how your test will be deployed, how marks will be released, etc. Scroll down to the section for Assessment Security > Respondus and choose LockDown Browser Dashboard.

The LockDown Browser Dashboard option, shown within the larger Test Settings panel.

3. The Assessment Security panel will slide out from the right. This page shows a list of all Blackboard tests (and assignments) that you can enable for use with the Respondus LockDown Browser. Find the test that you want to enable, click the arrow to the left of the title > Settings.

The Assessment Security panel, with the arrow to the left of the test titled ‘Astronomy Test’ selected (it has turned green) to reveal a sub-menu. The option for ‘Settings’ is highlighted.

4. In LockDown Browser Settings, select the radio button next to Require Respondus LockDown Browser for this exam.
OPTIONAL: there are a range of additional settings that you can configure available by clicking on the Advanced Settings title.

A test with the ‘Require Respondus LockDown Browser for this exam’ option enabled. The ‘Advanced Settings’ panel is also highlighted and open beneath it.

5. Finalise by clicking Save + Close. Your test will now say Required next to it in the Assessment Security panel. You can close this panel by clicking on the X symbol at the top left (like any other panel in Blackboard Ultra).

6. Back in the Test Settings panel, remember to click Save to keep any other changes that you may have made. A quick link back to the setup in the Assessment Security Panel will now be displayed for you in the Test Settings overview should you need it.

That’s it. Back in your module content outline view, you and your students will now see Proctored appear next to any test where the Respondus LockDown Browser is required.

The test as it appears in the module content outline (techincally called ‘Course Content’). Highlighted is the new ‘Proctored’ icon that appears to it’s right, which informs staff and students that this test can only be taken using the Respondus LockDown Browser.

Taking a Test using Respondus LockDown Browser

In Blackboard Ultra modules this process is streamlined and no longer requires launching the Respondus LockDown Browser application first. Instead they should open Google Chrome and access Blackboard in the way they normally would, navigate to the module and location of the test, and click on it. This will automatically launch the application and allow for the test to be taken.

A full guide for students on how to take a test with the Respondus LockDown Browser is available as a attachment on the Blackboard Ultra Tests page of the TEL Knowledge Base for Students.

Padlet App – How to Log in

Padlet app is available for most mobile devices / operating systems – search for “Padlet” in your app store and download the app for free.

Make sure you have already created a CCCU Padlet account as the first time you use the app you will be asked to log in and there is a specific way to do this using the University’s full licence (called ‘Backpack’):

  1. on launch, choose Log in
  2. at the bottom of the next page choose the option for Backpack or Briefcase user? Log in here (this is the name of Padlet’s subscription service that the University is part of to make use of its full features)
  3. when prompted to enter your domain enter CCCU and choose Continue
  4. finally, choose Continue with Microsoft to be taken to the University’s standard login page and enter your University credentials [username] (e.g. and password

You will only need to do this once, unless you choose to logout of the app in the future.

Note: if you experience an issue logging in with the app on an Android device, please delete and reinstall the app.

Browser Capture Studio

Browser Capture Studio offers a robust recording option without any additional downloads for Users. Whilst we recommend the full Software Capture application/download in order to make full use of ReCap, Browser Capture Studio is ideal for quick screen and camera recordings for those with good internet network connections, or those who cannot download applications (e.g. Chromebooks).

You can access the Browser Capture Studio by choosing it from the drop-down box options when you choose Create Recording from ReCap.

The 'Create Recording' box with the drop-down option selected for 'Record with Browser Capture Studio'.
The Create Recording box
Browser Capture Studio interface
Browser Capture Studio interface

Supporting Off-Campus Learning

Blended Learning Guidance

A dedicated webpage for Blended Learning guidance has been created to support staff.

Take-Home Exams

A dedicated webpage for Take-Home Exams (revised for 2021-22) has been created to support staff.

Accessing the Learning Platform Suite from Off-Campus

The entire Learning Platform Suite, comprised of Blackboard and all other tools available through it, can be accessed off-campus and from home. Blackboard has an externally available web address meaning that all users can get to the service from their devices (e.g. desktops, laptops, tablets, smartphones) without the need to be on the University’s network and without using the Remote Desktop Service (RDS). The service can be accessed through StaffNet (for staff), the Current Students webpage (for students) or directly at

What you Need

To access Blackboard off-campus and from home you will need:

  • an internet connection
  • a browser that is relatively up to date, e.g. Goodle Chrome, Firefox, Safari, Edge. Please note that Internet Explorer is no longer supported by Microsoft and is therefore not recommended as users may experience issues.
  • your normal CCCU login details (i.e. username and password)

Tip: Google Chrome is our recommended browser as it has proven the most compatible with Blackboard and its tools and is free to download. If you choose not to, other browsers are compatible too but some services may not function properly and support may be limited. Find out more on our Browser Support page.

Where & How to Access each Service

The following links go to pages in the Knowledge Base about each service which explain the best way to access each.

Do Not Use RDS

We discourage staff from using Remote Desktop Service (RDS) for accessing and using the Learning Platform Suite. If used for Blackboard, the following issues could occur:

  • slow or delayed connection
  • clashes with the saving feature in Turnitin, potentially resulting in unsaved grades/feedback
  • peripheral devices not detected or unusable (e.g. headsets, microphones, cameras)

Note: the University’s Virtual Private Network (VPN) servive is fine to use with the Learning Platform Suite.

Important Considerations before adding Feedback

Turnitin in Blackboard Original

How and When do Students see their Feedback?

Under the standardised University Turnitin set-up, students will see their Feedback at different times and in different ways depending on whether they submitted on time or late:

Turnitin Assignment (submission point)How and When Students See Their Feedback
Final (on time)Students access feedback directly through Turnitin on the Post date
Final (after deadline)Students access feedback directly through Turnitin on the (After
Deadline) Post date
Table showing when students can expect to see their feedback depending on the type of Assignment used

Feedback for Late Submissions

The policy has been revised to improve efficiency of work processes. The agreed ‘best fit’ date (5 weeks minus 1 day) is set so that feedback will be released automatically to students on the Post Date. Please be advised if moderation is required after the Post Date has passed, feedback will need to be conducted outside of Turnitin.

Managing Visibility of Grades in Blackboard

Turnitin places copies of grades (but not feedback comments) from Turnitin into the Blackboard Grade Centre. The way that Turnitin works with Blackboard means that it is possible that a copy of the grade added to Turnitin feedback may be visible to students through Blackboard but not through Turnitin.

Screen image showing the Reveal grades to students only on post date? option in Turnitin Assignment set-up

IMPORTANT: To avoid undesired early visibility of grades
You must ensure the Turnitin Assignment option is set as follows:
Reveal grades to students only on Post date? = Yes
This is particularly important if you change the Post date on a submission point, for example to add more time for marking.

Accessible Feedback

Feedback Studio has been designed to be highly accessible across a range of devices and by users with a range of needs. Where students may find accessing their feedback difficult, a PDF copy can be downloaded and e-mailed to them (as per the Special Arrangements for Feedback for Late Submissions section above).

Choice of Presentation of Feedback

Choice of presentation of feedback in Turnitin may help to improve your learners’ understanding of assessment criteria, their motivation to engage with your feedback and their ability to do so.

The Technology-enhanced Assessment area in the Academic Support tab in Blackboard contains guidance, examples and evidence for ways technology can support and enhance feedback. See the using technology to improve feedback section, particularly Use Turnitin ‘rubrics’ to encourage learners to engage with assessment criteria and using a range of feedback types in Turnitin. See also our own research on influences of presentation of Turnitin feedback on learners’ engagement with their feedback.

Special Arrangements for using Audio Feedback

Currently, Turnitin Voice Comments cannot be downloaded and archived for retention purposes. However, there are ways of linking audio, as well as screen-recorded, feedback to Turnitin feedback in a way which can be retained. Contact your School’s Digital Academic Developer for advice.

Ensuring Feedback is Downloaded and Archived

Where you need to retain feedback on work submitted to Turnitin, or a list of grades for a particular assessment, you will need download archive the contents of your Turnitin Assignment. You must do this before:

  • the Turnitin Assignment is deleted,
  • the Blackboard site is deleted
  • you Roster Sync Turnitin (update the list of students)

Failure to download and archive beforehand may result in lost feedback. See the separate Downloading and Archiving from Turnitin section for advice and instructions.

Risk of Losing Feedback added before the Turnitin Due Date

Under the standardised University Turnitin set-up, after a student has submitted to a Final (on time) Turnitin Assignment they can update their submission with a new file any time up until the submission deadline. This is useful in the case of accidental submissions of the wrong file (although they can only see their Similarity Report once, after the deadline). If you add feedback to students’ work before the submission deadline for Final (on time)
submission points, you will see a prompt from your browser stating:

An embedded page at says:
This is a draft submission. Any and all marks will be deleted when or if the paper is resubmitted. Would you like to continue?

This does not mean the student has submitted a draft to self-check their work – there are separate submission points for this. It is a warning that, because you are adding feedback before the submission deadline, your feedback will be lost if the student updates their submission.

Note: this is not the case for Final (after deadline) submission points. Students can make only a single submission to these.

Ensure you save paragraphs of summary text comments before closing Turnitin

After typing paragraphs of summary feedback into the Text Comments side panel, in order to save this you must click out of the text box by clicking on another area of the screen such as the white space next to the formatting options.
If you close Turnitin before clicking outside of this Text Comments area, your feedback will not be saved. If you accidentally delete or overwrite feedback in this Text Comments area, you may be able to recover it by immediately Undo-ing. Clicking the right mouse button or the CTRL+Z keys will work on many (but not all) web browsers.

As Turnitin has a security time-out feature that locks open papers that have not been interacted with after approximately 10 minutes, we recommend that markers either save regularly by clicking outside of the Text Comments are or draft their feedback in a word-processor first and then copy and paste this in.

Limitations in Second Marking and Moderation

Turnitin currently has no built-in facility for recording second marker comments. Second markers can comment as additions to the first marker’s feedback but changes made to the first marker’s feedback are not tracked. Turnitin only shows the latest version. There is currently no provision blind second marking. The second marker will always see the first marker’s feedback. If your external examiner has access to the Control Panel Blackboard sites containing Turnitin
Assignments, submitted work and feedback will be visible by them. However, the following limitations apply:

  • you cannot restrict external examiners’ view to only a sample of work in Turnitin, they will be able to see all submitted work and feedback
  • you cannot set Turnitin as ‘read only’ for external examiners, they will have the ability to edit or even delete submitted work and feedback

An alternative is to download a sample of submitted work and feedback as PDF for external examiners. Contact your School’s Digital Academic Developer for advice.

Limitations with Group Work

Turnitin has no built-in support for group work. You can only add feedback to an individual student’s submitted work. The only way to manage group work in Turnitin is to ask for a nominated member of the group to submit work on behalf of the group or ask all members of the group to submit a copy of the same work and write a duplicate set of feedback for each member. A single student’s feedback cannot be shared with several students online, in an interactive way. You would have to download a PDF copy of the feedback and distribute amongst the group outside of Turnitin. Also, a single grade would be entered by Turnitin into the Blackboard Grade Centre. You would have to manually duplicate the grade for other group members. You cannot copy a whole set of Turnitin feedback between students. You would have to copy and paste individual comments from one student’s feedback to another’s.

Risk of using the Turnitin iPad App in Marking Teams

The Turnitin iPad app enables offline marking and feedback (see separate guide). However, due to the way it synchronises between the online Turnitin Assignment online and your iPad, there is a risk of feedback being lost when marking in teams. Contact your School’s Digital Academic Developer for advice.

Download a List of Marks

You can download an Inbox Report for a Turnitin Assignment. This Excel document (compatibility mode enabled) includes the following fields:

  • Last Name
  • First Name
  • User ID
  • Turnitin User ID [note: this is a unique ID generated by Turnitin, not related to the student’s CCCU username or Student ID)
  • Title [of Paper]
  • Paper ID
  • Date Uploaded
  • Grade
  • Overlap / Similarity

For Blackboard Ultra:

Navigate and click on the title of the Assessment to open and view the Turnitin Assignment Inbox. Select Download All from the top right-hand corner:

Screen image of a Turnitin Assignment Inbox showing a list of those that have submitted

For Blackboard Original:

To download an Inbox Report, first access the Turnitin Assignment point by clicking on Course Tools (in the Control Panel) > Turnitin Assignments. Click on the name of the relevant Turnitin Assignment to open the Assignment Inbox.

Above the main list of students and submissions, click the Export button to trigger the download. This will be automatically saved to your default download file/folder/location.

The Export button, located just above the main Assignment Inbox table
The ‘Export’ button can be found just above the main table in the Assignment Inbox, to the left of the ‘Submit’ button.

Advice for Programme Teams

Why should you download and archive from Turnitin?

When you delete a Turnitin Assignment (submission point), remove students from a Blackboard site or delete a whole Blackboard site, you will no longer be able to see either students’ work submitted to Turnitin, associated Similarity reports, any feedback you’ve written or marks entered.

It is therefore important to undertake the manual archiving of student work yearly to comply with the University’s retention schedule for documents related to examinations, validation and review, making work and information available should a student make a complaint or query their marks.

The schedule requires that a second copy of course work submitted by students is to be retained for six months after Board of Examiners approving the mark or grade. The schedule also requires that assessment feedback is retained for six months after the Board of Examiners making the award. In other words feedback and marks need to be kept for the time the student is studying at CCCU plus six months after the Exam Board which awards their degree or other award.

You may also want to download work or other information because:

  • work is only submitted electronically and you are required to retain copies for audit
  • you want to show a selection of work and/or feedback to external examiners offline
  • you want to make a permanent copy of a Similarity report as supporting evidence for a plagiarism panel

Please ensure that you:

  • advise students before you delete a Turnitin assignment, or remove them from your Blackboard site, and advise them to first download their full online receipts, Similarity reports and/or feedback.
  • are aware of the programme’s procedure and location for archiving.

Contact your Digital Academic Developer for further guidance on how to share downloaded work with external examiners.

Where to save downloads from Turnitin

Disk space has been provided on Faculty and Academic Administration Team shared drives for the purpose of archiving from Turnitin. Check with your programme director and/or programme administrator for exact location of the folder/s you should save downloads to. You must be familiar with the following conditions of use for using folders on shared drives for Electronic Assignment Management (EAM) to ensure data can be located if needed and removed when no longer required:

  1. A structured storage framework must be adhered to. A folder named EAM Archive must be set up at programme-level or higher. Submitted work and feedback will be downloaded to this folder only once created. Organisation of files within this folder can be determined locally.
  2. Work and feedback will be downloaded into ZIP files wherever possible to maximise use of storage space.
  3. Filenames must include the expiry date as must any sub-folders in the format: ‘EXPIRES DDMMYY’ (in accordance with University document retention requirements).
  4. The shared drive owner has responsibility for ensuring files are removed once their expiry date is reached. This may be actioned by various roles including School or programme administrators, module leaders or Faculty Academic Administration Teams, to be determined locally.
  5. Each shared drive owner has responsibility for EAM Archive folders on their drive and will be the point of contact with IT.
  6. Permissions management on EAM archive folders will match those already in place on existing shared drives. Should Faculties/Schools/Faculty Academic Administration Teams need to add permissions beyond these, it can only be done at the top-level of shared drives and only through discussion with IT.

Contact the owner of the shared drive for more information. Contact the IT Service Point for technical support.

Always check downloaded work from Turnitin

Downloads can be interrupted or the contents corrupted. This is particularly true with large ZIP files which can take a while to download, such as those from Turnitin.

Before archiving them, always check the contents of ZIP files downloaded from Turnitin to ensure all required information was downloaded.

Paper View Requests


What is a Turnitin Paper View Request?

Papers submitted to Turnitin for summative assessment are stored in Turnitin’s Repository, a database containing submissions not just from CCCU but also from every other institution using Turnitin. This means that matches can be made in the Similarity Report for a paper submitted at CCCU to a paper submitted elsewhere. In the event that this happens, requests can be made by institutions to view the ‘original’ paper that is being matched against. Turnitin process the request and send an email requesting access to the paper. This option, known as a TurnitinUK Paper View Request, is optional and instructors are under no obligation to reply.

Who is responsible for dealing with Turnitin Paper View Requests?

If another institution makes a Paper View Request, Turnitin will email the request to every Instructor* who has accessed Turnitin on the Blackboard course that the original paper was submitted to. To avoid confusion, Courses should nominate a person or persons responsible for deciding which requests to approve – this would normally be the Module Lead.

As Turnitin facilitates the request on behalf of the requestor, emails will be received from

* Emails are sent to the Instructor’s CCCU email account. It is not possible to automatically have these sent to a generic account/inbox from Turnitin directly.

What to do with a Turnitin Paper View Request

If you are not the nominated person or persons for dealing with Paper View Requests for your programme or module, then you can safely delete the email from your inbox.

If you are the nominated person or persons, you should review the email request received to decide whether to approve (by following the instructions in the email) or decline it (by deleting it). To assist, the email contains the full text of the paper, and a brief overview of the assignment in question (title, submission date, and Blackboard Course name) as it was originally submitted. Also included in the email is basic information about the matching paper, such as the Instructor’s name who has made the request, which institution they belong to, and the similarity percentage it has matched against the paper submitted to CCCU.

If you choose to accept the request, the full text of the original paper will be sent to the requestor by email. Please make sure to remove any identifying student information in the text to respect the privacy of your student.

An example:

A Turnitin Paper View Request as received by email. Among the information provided at the top of the student's original work is information about the location of the paper, where the request is coming from, and the size of the match.

Considerations for approving or declining a request

Here are some things to consider to inform the decision whether to approve or decline a request. This list is not exhaustive, but gives some starting points for what to look for in the reason the request was made, or the paper it has matched against.

  • Similarity percentage match – is the request based on a very high similarity match (where you might wish to approve), or a very low one (where you might wish to decline)?
  • Type of submission – was the original paper a general assignment (where you might wish to approve), or something more personal/private (where you might wish to decline)?
  • Sensitive information – does the original paper contain any sensitive information, including private information of other people? (if you choose to approve, you will need to remove this information from the text in the email)

Making your own Turnitin Paper View Request

Instructors can also make their own Turnitin Paper View Requests, based on the Similarity Report from a student’s submission. Turnitin’s Managing Paper View Requests page breaks down the process for this nicely.

Further Support

If you have further queries about Turnitin Paper View Requests, please contact your school’s Digital Academic Developer, or log a call with the IT Service Desk ( who will escalate to the TEL Team.


Kaltura was previously used to support student media assessment. This has now been fully replaced with ReCap.

As part of a repositioning of our learning platform suite tools, ReCap has been used since the 2019-20 academic year to provide learning capture and store pre-recorded materials.

This means that Kaltura is no longer available to staff or students.

Further information is available in a StaffNet notice (posted 20 January 2022).