Student news

More face-to-face support at Augustine House.

Student news

More face-to-face support at Augustine House.

i-zone, Library and IT continue to review their services in order to meet your needs. From 12 April they will be extending their face-to-face campus support at Augustine House to weekends as well as weekdays, during the assessment period, while also maintaining their virtual support.

i-zone, Library and IT Services:

 TimeFace to Face Virtual
Weekdays9.00am – 5.00pmAugustine HousePlus virtual support via telephone, email and Live Chat
Weekday Evenings5.00pm – 7.00pm Virtual support via email and Live Chat. i-zone and Library also available via telephone.
Weekends11.00am – 4.00pmAugustine HousePlus virtual support via email and Live Chat. i-zone and Library also available via telephone.

From 19 April Student Wellbeing Advisers will be available from 10.30am – 4pm. Student Support are also available every Wednesdays from 2pm for a drop-in at Augustine House with the Student Wellbeing Advisers, Disability Team and Mental Wellbeing Team.

Remember when visiting Augustine House to follow the current government guidelines by wearing a face covering, maintaining social distancing and using the hand sanitiser supplied.

Contacts:

 EmailPhone
i-zonei-zone@canterbury.ac.uk  01227 922222
Librarylibrary.canterbury@canterbury.ac.uk    01227 782352
ITit-service@canterbury.ac.uk  01227 922626
Student Supportstudentwellbeing@canterbury.ac.uk01227 922675      

Have you given Live Chat a go?

Just like instant messaging Live Chat gives you another way to access the support you need in a quick and easy way.

On every student webpage there is a ‘Chat with Us’ box in the far-right corner.

When you click on it you are asked to provide your name and email and then choose which team you want to speak to –  i-zone, Library or IT. You are then connected to a member of that team who will be happy to help with any query you may have.

Afterwards you get emailed a record of the chat so you can easily access any useful links or instructions.