You are now required to add recovery contact details to your CCCU computing account. This will add an extra layer of security to your account.

You will only need to do this once.

Why is this happening?

This change comes as part of a series of IT projects to improve security processes and account management at CCCU.

What do I need to do?

When you log in to a CCCU system you will be prompted to add additional details so you can manage your account yourself.

Alternatively, you can click here and add two or more recovery methods to your account.

These can include:

  • Recovery email
  • Recovery telephone
  • Microsoft Authenticator app

This automated process should be completely smooth and hassle-free.

However, if you have difficulties with the process, you can download our step-by-step guide and FAQs.

What happens to my data?

The data you submit is encrypted within Microsoft systems and is used solely for the purpose of recovery to make your account more secure.

Any problems?

Please contact i-zone via i-zone@canterbury.ac.uk or live chat.