So you take part in one of the national student surveys – but what happens next?

Well your anonymous feedback gets shared with your programme and University services, so they can understand what you like and what you feel could be improved. This helps them focus on the things that matter to you, in order to enhance your student experience.

In 2019 we have been working hard to listen to and respond to your feedback. And here are just some of the things that have been improved thanks to your input…

You said your academic success matters :

• ReCap was launched, a new service allowing audio and screen content from lectures to be recorded, and played back via Blackboard. This will help enhance your learning, support more effective note taking, enable better retention of knowledge and help you keep up-to-date with your studies.

• Blackboard Ally has been introduced within the Blackboard Learn platform. This tool provides all students with access to alternative formats of your content in order to enable you to engage with the resources in a way that supports your learning needs.

• Our new Student Learning Developers are now based in each Faculty offering workshops and one-to-one sessions on a number of different topics across Canterbury and Medway Campuses to support you in doing the best you can in your degree.

• The University is currently in the process of purchasing a classroom response system. This will enable staff to create in-class polls and quizzes more easily, and provide students with a single, accessible platform within which to easily engage with such activities.

• Work has started on a new Student Record System, MyRecord, which will significantly enhance the user experience for our students, enable efficient streamlined processes and new ways of working. The new application process for incoming students has been launched with applicants liking the ease of use and flexibility to book their own interviews. The system will be launched to current students from September 2020.

You said that Library and Learning Resources matters:

• We have replaced the existing self-issue and returns machines with new machines that will get you through the process faster since you can borrow more than one book at a time. This means less queuing. We also went paperless, so both machines will email you a receipt confirming your returns and loans, providing information such as due dates.

• We have introduced a book fetching service for those that have difficulties accessing the shelves and have introduced proxy borrowing for when situations arise and a user is unable to collect items themselves.

• We have moved approximately a thousand books from the 7 day loans and changed them to 4 week loans. This will allow you to borrow more items for a longer period of time.

• You can now access directly LibrarySearch scholarly online articles via a direct link to the PDF copy available.

• Guides to resources in your subject are now available via Student Blackboard in the Library Support menu. Here you will find a range of information and suggested resources to help you with your particular subjects.

• We have introduced a new automated booking system (via BlackBoard) for you to book 1 to 1 appointments with your Learning Developer and your Librarian.

• We have added 30 extra workstations within the quiet zone and a new group study pod on the ground floor of Augustine House.

Your said your wellbeing matters:

• We launched the Mental Health Framework. The aim of the Framework is to develop a holistic approach to mental health, which enable all students and staff to thrive and realise their potential in a mentally healthy environment.

• We increased mental health staff resources at both Canterbury and Medway.

• An Out of Hours service has been introduced with a Saturday drop-in at Augustine House.

• A new Mental Health Drop-in on North Holmes Campus has been added and once a week Learning Support Drop-In at Augustine House introduced.

• We developed a programme of Wellbeing Workshops – run in small groups they offer students a chance to share and learn from others in a confidential and relaxed environment.

You said your digital experience matters:

• It is now faster to log in to a CCCU PC with us moving to the latest industry standard cloud- based log-in service.

• We opened a new Student Computer Room on North Holmes Campus in LG45.

• There are extra PCs in the Food court and the Library.

• All the old printers have been replaced with an entire fleet of modern multi-functional devices. We have launched Live Chat so you can now ask i-zone questions online.

• Microsoft OneDrive is now the University’s default storage option. This provides you with up to 1TB of cloud storage for the duration of your studies. The great thing about OneDrive is that you can store all of your documents in one place and access your files from anywhere at anytime. You can also share your work with others and collaborate with easy-to-use sharing tools.

• The Online Campus Maps now covers Medway and Salomons, as well as Canterbury campus, and are linked to your ISTs making it easier than ever before to find your lectures and seminar rooms.


These are just a few examples of the many changes that have taken place at University and Programme level thanks to your input. For further information and more details visit www.canterbury.ac.uk/studentvoice

We know that success is a journey and that we need your help to continue to make Christ Church a great place to study. So make sure you are heard – let us what you think worked well at Christ Church and the things you think we could build upon further. The student surveys will be launching in January.