{"id":9897,"date":"2025-09-15T09:00:00","date_gmt":"2025-09-15T08:00:00","guid":{"rendered":"https:\/\/blogs.canterbury.ac.uk\/library\/?p=9897"},"modified":"2025-10-13T12:51:08","modified_gmt":"2025-10-13T11:51:08","slug":"need-help-just-ask","status":"publish","type":"post","link":"https:\/\/blogs.canterbury.ac.uk\/library\/need-help-just-ask\/","title":{"rendered":"Discover Your Library: the library is here for you!"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Welcome to the Library! <\/h2>\n\n\n\n<p>Let\u2019s begin by sending a warm welcome from the Library Services team here at CCCU! We\u2019re looking forward to meeting all the new starters to the university and welcoming our returning students too. Our Library teams are here to make sure you get the best support and advice to help you with your studies.&nbsp;&nbsp;<\/p>\n\n\n\n<!--more-->\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Library information desks<\/h3>\n\n\n\n<p>The library desks at <a href=\"https:\/\/www.canterbury.ac.uk\/library-services\/campus-libraries\/augustine-house-library\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Augustine House<\/strong><\/a> and at the <a href=\"https:\/\/campus.medway.ac.uk\/drill-hall-library-services\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Drill Hall<\/strong><\/a> and <a href=\"https:\/\/www.canterbury.ac.uk\/library-services\/campus-libraries\/salomons-institute-library\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Salomons<\/strong><\/a> Libraries are a great place to find help. You\u2019ll find friendly staff, who are looking forward to helping you. We can help you with borrowing, renewing and returning books. We\u2019ll show you how to find items on the shelves or how to place a reservation for an item that\u2019s out on loan. We\u2019ll help you manage your library account and make a start with e-resources. If we don\u2019t know the answer, we will always try and locate someone who can help you.&nbsp;&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">New Library Point desk at Augustine House, Canterbury&nbsp;&nbsp;<\/h4>\n\n\n\n<p>For all those students who return this September we have an important update. The Library Point desk has been relocated to the main atrium area opposite the self-issue machines.&nbsp; You won&#8217;t be able to miss and we&#8217;re here for all your library queries.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/New-Library-point.jpg\"><img decoding=\"async\" width=\"809\" height=\"374\" src=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/New-Library-point.jpg\" alt=\"Library Point desk. Person helping a student at the desk\" class=\"wp-image-74510\" style=\"width:627px;height:auto\" srcset=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/New-Library-point.jpg 809w, https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/New-Library-point-300x139.jpg 300w, https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/New-Library-point-768x355.jpg 768w\" sizes=\"(max-width: 809px) 100vw, 809px\" \/><\/a><figcaption class=\"wp-element-caption\"><em><strong>\u201cNew Library Point desk at Augustine House\u201d<\/strong><\/em><\/figcaption><\/figure>\n<\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Email<\/h3>\n\n\n\n<p>Can\u2019t get to one of our service points? You can contact the libraries by email where we offer the same range of support.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/image.png\"><img decoding=\"async\" width=\"1024\" height=\"249\" src=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/image-1024x249.png\" alt=\"Three images of the libraries. Augustine House, Salomons and Drill Hall Library\" class=\"wp-image-74474\" srcset=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/image-1024x249.png 1024w, https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/image-300x73.png 300w, https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/image-768x187.png 768w, https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/image-1536x373.png 1536w, https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/image.png 1564w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-small-font-size\"><em>Images taken from the <a href=\"https:\/\/www.canterbury.ac.uk\/library-services\" title=\"\">Library Services webpage<\/a><\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Canterbury email <a href=\"mailto:library.canterbury@canterbury.ac.uk\" title=\"\"><strong>library.canterbury@canterbury.ac.uk<\/strong><\/a>.<\/li>\n\n\n\n<li>Salomons email <a href=\"mailto:library.salomons@canterbury.ac.uk\" title=\"\">l<strong>ibrary.salomons@canterbury.ac.uk<\/strong><\/a><\/li>\n\n\n\n<li>Medway email <a href=\"mailto:dhlhelp@medway.ac.uk\"><strong>dhlhelp@medway.ac.uk<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Help pods at Augustine House&nbsp;<\/h3>\n\n\n\n<p>Working in the library and need some help? Don\u2019t worry, we have you covered! There are phones located on floors 1, 2 and 3.&nbsp;&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/Need-some-help.png\"><img decoding=\"async\" width=\"598\" height=\"846\" src=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/Need-some-help.png\" alt=\"Need some help pod phones poster\" class=\"wp-image-74506\" style=\"width:385px;height:auto\" srcset=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/Need-some-help.png 598w, https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/Need-some-help-212x300.png 212w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/><\/a><figcaption class=\"wp-element-caption\"><strong><em>Help pod poster 2025<\/em><\/strong><\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"has-small-font-size\"><\/p>\n\n\n\n<p>All you need to do is follow the instructions at the pod and give the team a call within the hours specified.&nbsp; Or you can scan a QR Code, which will also activate a message straight to the library team at Augustine House who will be able to come and find you in the building.&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Library blog&nbsp;<\/h3>\n\n\n\n<p>We ensure important library information reaches you via our own library blog.&nbsp; We publish regular updates regarding news, events, new resources and much more! So, you always know all the latest news from the library team! Once you\u2019ve read this, why not have a browse through our past published posts for more news.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Social media&nbsp;<\/h3>\n\n\n\n<p>You can follow the libraries on social media too! Canterbury students can follow our <a href=\"https:\/\/www.facebook.com\/CCCUAugustineHouse\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Augustine House Facebook<\/strong><\/a> for details of upcoming events and changes to service. CCCU students can also follow the library on Instagram at <a href=\"https:\/\/www.instagram.com\/ccculibrary\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>@ccculibrary<\/strong><\/a>.&nbsp; We offer news from the Augustine House team but also include the latest from Salomons Library, Tunbridge Wells.\u2019<\/p>\n\n\n\n<div style=\"height:19px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Website<\/h3>\n\n\n\n<p>Visit the <a href=\"https:\/\/www.canterbury.ac.uk\/library-services\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>library webpages<\/strong><\/a> for all the information you need to use the library,&nbsp; such as: opening hours for all our libraries, getting started in the library, library guides, news and events, Learning Skills Hub, bookshop information, and much more.<\/p>\n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/LibraryServices-page.png\"><img decoding=\"async\" width=\"602\" height=\"430\" src=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/LibraryServices-page.png\" alt=\"Screenshot taken from the Library Services webpage.  \" class=\"wp-image-74462\" style=\"width:581px;height:auto\" srcset=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/LibraryServices-page.png 602w, https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/LibraryServices-page-300x214.png 300w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/a><figcaption class=\"wp-element-caption\"><em><strong>Screenshot taken from Library Services webpage<\/strong><\/em><\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"has-small-font-size\"><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Learning Skills Team<\/h3>\n\n\n\n<p>The Learning Skills Team are your academic librarians and learning developers.&nbsp;Your academic librarians can help you with your research; finding and effectively using appropriate information for your studies.&nbsp; They can also advise you on ways to make referencing easier. Your learning developers, advise you on ways to make referencing easier and help with the planning and preparation of assignments, presentations and projects.&nbsp; You can find out more by going to the Learning Skills Hub and selecting your course area.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">The Learning Skills Hub<\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Learning Skills Hub\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/5QaeTt-MJbc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"has-small-font-size\"><strong><br><em>Information video created by the Learning Skills Team <\/em><\/strong><\/p>\n\n\n\n<p>The Learning Skills Hub contains a collection of short and interactive modules on the topics students often book tutorials for, such as academic writing, critical thinking, referencing and time management. The modules are made with you in mind and are easy to dip into at any time to develop your skills and you can assess your learning at the end of each module to check you are on track.<\/p>\n\n\n\n<p>You can book an in-person or online appointment through the <a href=\"https:\/\/www.canterbury.ac.uk\/learning-skills-hub\"><strong>Learning Skills Hub<\/strong><\/a>.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">One last thing! <\/h3>\n\n\n\n<p>We are always looking at ways to improve our range of communication channels. If there\u2019s another way you\u2019d like to get in touch with us why not leave us a comment below? Or use our <a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=2rIgA90iq02MIW5kS6FPE5xbW3sInx1Licw7WPNyJqRUNEZRUEE0VUNKQ1kyVE5HOUpGQURDSTdZMiQlQCN0PWcu\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>online feedback form<\/strong><\/a>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/Connect-With-Us-2024-1.png\"><img decoding=\"async\" width=\"1024\" height=\"724\" src=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/Connect-With-Us-2024-1-1024x724.png\" alt=\"Updated Connect with us poster with contacts for all of the CCCU Libraries\" class=\"wp-image-74434\" style=\"width:644px;height:auto\" srcset=\"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/Connect-With-Us-2024-1-1024x724.png 1024w, https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/Connect-With-Us-2024-1-300x212.png 300w, https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/Connect-With-Us-2024-1-768x543.png 768w, https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/Connect-With-Us-2024-1-1536x1086.png 1536w, https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2024\/09\/Connect-With-Us-2024-1.png 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"has-small-font-size\"><em><strong>Connect with us poster 2025<\/strong><\/em><\/p>\n\n\n\n<p>And remember now your studies are underway, if you need any help in the library make sure you know where you can connect with us!<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Library and Learning Resources team has a motto. It&#8217;s Just ASK. Find out all the ways you can get in touch with us and how we can support you.<\/p>\n","protected":false},"author":3045,"featured_media":74754,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[545],"tags":[41,1218,1602,1213,26],"class_list":["post-9897","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-discoveryourlibrary","tag-discoveryourlibrary","tag-drill-hall-library","tag-i-zone","tag-just-ask","tag-salomons"],"acf":[],"aioseo_notices":[],"authorName":"Steve Peters","featuredImage":"https:\/\/blogs.canterbury.ac.uk\/library\/wp-content\/uploads\/sites\/638\/2025\/09\/New-ask.png","postExcerpt":"The Library and Learning Resources team has a motto. It's Just ASK. 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