{"id":71982,"date":"2025-02-18T16:23:54","date_gmt":"2025-02-18T16:23:54","guid":{"rendered":"https:\/\/blogs.canterbury.ac.uk\/library\/?p=71982"},"modified":"2025-02-18T16:23:56","modified_gmt":"2025-02-18T16:23:56","slug":"we-have-boosted-our-customer-service-excellence-accreditation","status":"publish","type":"post","link":"https:\/\/blogs.canterbury.ac.uk\/library\/we-have-boosted-our-customer-service-excellence-accreditation\/","title":{"rendered":"We have boosted our Customer Service Excellence accreditation!\u00a0"},"content":{"rendered":"\n

The CSE accreditation<\/strong><\/a> is one of the ways we are able to show our dedication to offering effective, meaningful, adaptable, compassionate and inclusive services. It also evidences our work to ensure continuous improvement to consistently meet the changing needs of students, staff, and our community.  <\/p>\n\n\n\n

This February, we facilitated our yearly audit which assures we continue to deliver excellence. We were excited to present a range of our services and updates over the last year alongside our wonderful Library and Stressless champions.\u00a0\u00a0<\/p>\n\n\n\n

As a result, we have increased from 4 to 5 Compliance Plus elements! These represent areas we have exceeded expectations to delivery an excellent service.  <\/p>\n\n\n\n

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Compliance Plus elements celebrated  <\/h2>\n\n\n\n
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  1. Our delivery of accessible services to students working alongside Library and Stressless champions, specifically highlighting the positive impact on Stressless to student wellbeing and building connections. <\/li>\n<\/ol>\n\n\n
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    \"Stressless\"<\/a><\/figure>\n<\/div>\n\n\n
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    1. Using a wellbeing-first approach with staff, as well as promoting a range of opportunities for continuous development, and enhancing staff attitude and professionalism.  <\/li>\n<\/ol>\n\n\n\n
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      1. Our excellent working relationship with teams across the university, including the CCSU to ensure a joined-up approach and a library service that represents all our students and staff. <\/li>\n<\/ol>\n\n\n\n
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        1. Delivering excellence in our student communications and guidance for students<\/strong><\/a>, especially the role of the Learning Skills Team in supporting academic integrity and facility skills growth for students in AI.  <\/li>\n<\/ol>\n\n\n\n
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          1. The importance and impact of our feedback mechanism, which inform our work towards continuous improvement and providing excellent service delivery. <\/li>\n<\/ol>\n\n\n
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            \"\"<\/a>
            Feedback activity in Augustine House<\/figcaption><\/figure>\n<\/div>\n\n\n

            The audit also noted achievements in the changes to Augustine House zones, including the improvements to signage and use of space, as well as our enquiry management processes, the Learning Skills Hub offer, and our work with the community.  <\/p>\n\n\n\n

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            What this means for your student experience <\/h2>\n\n\n\n

            The accreditation and audit present our commitment to:  <\/p>\n\n\n\n