How would you rate your service today? How is my driving? How would you rate your recent purchase?\u00a0Would you recommend us to a friend? What do you think of your experience at CCCU?<\/p>\n\n\n\n\n\n\n\n
Everyone wants feedback nowadays. Retailers want it to know about their products. Bars and restaurants want it to know about their service. Airbnb and Uber want to understand how their business model is working and universities are ranked on student feedback. Events and destinations can\u2019t exist without positive reviews and Influencers are paid to give them.\u00a0 In a time when one bad review can make a huge difference to a business, and when 5-star reviews are commonplace, we thought we\u2019d look at the process of providing that feedback.\u00a0 And then we\u2019d ask for yours. \u00a0\u00a0<\/p>\n\n\n\n
Over the course of your career you will inevitably GET <\/strong>feedback \u2013 maybe from an interview that didn\u2019t go too well, in an annual appraisal, or when you are presenting to clients and staff \u2013 but you will need to GIVE<\/strong> feedback too.\u00a0Initially this may be feedback on how you found your recruitment process; it might be as part of 360 degree evaluation of your manager; it might be about the quality of the biscuits at a meeting.\u00a0Giving feedback is a skill that can be improved and developed and it is definitely something worth learning and practising.<\/p>\n\n\n\n Here are some ideas to make that feedback as meaningful as possible for the person that needs, or wants, to know.\u00a0 <\/p>\n\n\n\n Four key things to consider:<\/p>\n\n\n\n When you are asked to give feedback, try and relate the comments you give to this need to know \u2013 are they asking whether there should BE biscuits at the meeting and whether they helped the customers feel valued, or are they asking if you like Digestives? Understanding the point, and why they are asking can help your responses be meaningful and relevant.<\/p>\n\n\n\n The value of providing useful, and usable, feedback comes from being truthful; letting\u00a0people know what they could improve upon or what needs to change, but not to just dismiss\/belittle or insult what is there or what they can\u2019t do anything about.\u00a0 Build upon what they have as a foundation for improvement.\u00a0<\/p>\n\n\n\n There are of course exceptions to this.\u00a0A terrible tattoo artist who can\u2019t spell, needs to know they are in the wrong job, and if someone or something is out of order, sexist, racist or just plain offensive, then feel free to be as blunt as you like. This type of feedback needs to be completely forthright \u2013 it needs to be called out, without spite, but definitely without wriggle-room!<\/p>\n\n\n\n So, now is your chance \u2013 tell us in the CCCU Careers Team what we can do better? <\/p>\n\n\n\n What do we do that you value and like? <\/p>\n\n\n\n What should we be doing that we are not? <\/p>\n\n\n\n Do we communicate with you in the right way? <\/p>\n\n\n\n Is what you want happening when and where you want it? <\/p>\n\n\n\n We have a huge library of online resources to draw upon; we have practical and automated tools to help you write a fabulous CV and accompany it with a stunning cover letter; we have workshops running every week; we offer a Microsoft certification that is paid for by us and valued by employers; we have 1-1 meetings to give you information and guidance about your career choices and much, much more. But we always want to know if it is meeting what you want and need. <\/p>\n\n\n\n So, tell us. <\/p>\n\n\n\n We will listen, and we will improve as a direct result.<\/p>\n\n\n\n